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Phone Down. Life Up.

Not a ‘habits for everything’ framework.
A specific system for one problem: switching out of phone mode, on demand.

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Inquiries

General: [email protected]Licensing: [email protected]

For support requests:
[email protected]

Refund Policy · Terms of Use · Privacy Policy

©2026 ROUTINE LAB

Refund Policy

Digital Products

We sell downloadable digital products (including PDFs, ebooks, and workbooks). Because digital products are delivered instantly and can’t be “returned,” we do not offer refunds for change of mind.

When we will provide a refund or replacement

We will usually provide a refund or replacement where appropriate if:Duplicate charge
You were charged more than once for the same order.Failure to deliver / access issues
You can’t access or download your files due to a delivery problem that we’re unable to resolve after reasonable troubleshooting.Faulty files or materially not as described
The files are corrupted, incomplete, or materially different from the product description (for example, the wrong file set was delivered).Unauthorised or fraudulent transactions
You believe the purchase was unauthorised. We may request information to help investigate.

What we may ask for

To help us locate and assess your order, please include:

  • The email address used at checkout

  • Your order number (or receipt)

  • A brief description of the issue (and screenshots if relevant)

Resolution process

  • If eligible, we may offer a replacement file (for delivery/file issues) or a refund (for eligible cases).

  • Refunds are issued to the original payment method

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major failure or is not as described, you may be entitled to a remedy (such as a refund or replacement) under the ACL.

Changes to this policy

We may update this policy from time to time by publishing a new version on this page.

Terms of Use

Business: Routine Lab (“Routine Lab”, “we”, “us”)
Support: [email protected]
Licensing: [email protected]
Last updated: 2026-02-01

By purchasing or using our products, you agree to these Terms

Products and delivery

Routine Lab sells downloadable digital products (including PDFs, ebooks, and workbooks).
After purchase, your files are made available via your order receipt / My Orders page provided by Lemon Squeezy (or another delivery method we may use from time to time).

One-time purchases

All purchases are one-time purchases (no recurring subscription fees).

License and permitted use

Your purchase grants you a non-exclusive, non-transferable license for personal use only.You may:

  • Download and use the files for your own personal use.

  • Print the materials for your own personal use (including re-printing as needed).

You must not (and you agree you will not):

  • Share, distribute, upload, publish, resell, sublicense, rent, or otherwise make the files available to any other person.

  • Use the files for commercial purposes.

  • Use the files in a team, workplace, community, classroom, or organisation without written permission.

  • Create derivative works from the files.

If you need team, commercial, or redistribution rights, contact [email protected]

No modifications

You must not modify, adapt, translate, reverse engineer, or create derivative works from the files (including distributing any modified version).

Updates

If updates are included with your purchase, we may provide updates to the specific product/edition you purchased from time to time. Updates do not include other products or other editions.Updates may be delivered via your original download link/order page, a customer portal, email, or another reasonable method we choose. We may change the delivery method over time (including if we change platforms).

Customer responsibilities

You are responsible for:

  • Using a valid email address at checkout and maintaining access to it.

  • Keeping your copies/backups of any downloaded files.

  • Ensuring your device/software can open standard PDF files.

Refunds

Change-of-mind refunds are not offered for digital downloads. Refunds or replacements may be available in limited circumstances (e.g., duplicate charge, failure to deliver, faulty/corrupted files, materially not as described, unauthorized transactions).Read our Refund Policy

Educational use and results

Our products are for educational and informational purposes only and are not medical or mental health advice. You should seek professional advice appropriate to your circumstances.Results vary. We do not guarantee any particular outcome from using our products.

Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential losses.

  • Our total liability arising out of or in connection with your purchase or use of the products is limited to the amount you paid for the relevant product.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Changes to these Terms

We may update these Terms from time to time by publishing a new version on this page. The version in effect at the time of your purchase applies to that purchase.

Governing law

These Terms are governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of the courts of Australia.

Website access and use

You may use the Routine Lab website for lawful purposes only. We may update, change, suspend, or discontinue any part of the website at any time.

Acceptable use

You agree not to:

  • misuse the website (including attempting to disrupt, damage, overload, or impair it);

  • attempt unauthorised access to any systems, accounts, or data;

  • use bots/scrapers/crawlers to extract data except as permitted by law;

  • upload, transmit, or distribute malware or harmful code;

  • use the website to infringe the rights of others.

Intellectual property

All content on the website (text, graphics, logos, design, and other materials) is owned by or licensed to us and is protected by applicable intellectual property laws. You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, republish, distribute, or create derivative works from website content without our written permission, except where permitted by law.

Third-party links and services

The website may contain links to third-party websites or services. We don’t control them and aren’t responsible for their content, availability, or practices. Your use of third-party sites/services is at your own risk and subject to their terms.

Availability and security

We aim to keep the website available, but we don’t guarantee uninterrupted or error-free operation. We may restrict access for maintenance, security, or operational reasons.

No reliance

Information on the website is provided for general information only. You should not rely on it as professional advice.

Privacy

Our handling of personal information is described in our Privacy Policy

Changes to the website terms

We may update these website terms from time to time by publishing an updated version on this page.

Privacy Policy

Business: Routine Lab (“we”, “us”)
Last updated: [2026-02-01]
Contact: [email protected]We respect your privacy. This Privacy Policy explains how we collect, use, hold, and disclose personal information when you visit our website, sign up, or purchase our digital products.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Identity & contact details: name, email address.

  • Order and payment metadata: purchase details, receipts, transaction identifiers, billing country/state (note: payment details are handled by our ecommerce/payment providers; we do not store full card details).

  • Support communications: messages you send us and related info.

  • Website/usage data: IP address, device/browser info, pages viewed, approximate location, referral URLs, and UTM parameters.

  • Cookies/analytics identifiers: where enabled.

We do not intentionally collect sensitive information. If you provide it to us, you consent to us handling it to respond to you.

How we collect personal information

We collect personal information:

  • Directly from you (forms, email, checkout).

  • Automatically when you use our website (cookies, logs, analytics tools).

  • From service providers involved in payments, checkout, and delivery.

Why we collect, use, and disclose personal information

We use personal information to:

  • Provide and deliver digital products and receipts.

  • Provide customer support and troubleshoot access issues.

  • Operate, maintain, and improve our website and products.

  • Send important admin messages (e.g., purchase confirmations, service notices).

  • Prevent fraud, abuse, and security incidents.

  • If you opt in (or where otherwise permitted), send marketing updates. You can unsubscribe anytime.

Disclosure to third parties

We may disclose personal information to trusted third parties who help us run the business, such as:

  • Ecommerce/merchant-of-record and payment providers.

  • Email and customer support tools.

  • Website hosting and analytics providers.

  • Professional advisers (legal/accounting) where necessary.

We will never your sell personal information.

Cookies, analytics, and tracking

We may use cookies and similar technologies to:

  • Remember preferences and improve site functionality.

  • Measure performance and understand how people use the website.

  • Attribute traffic sources (including UTM parameters).

If/when we enable analytics, those providers may set cookies or collect usage data. You can often control cookies via your browser settings and, where implemented, our cookie controls/consent banner.

Marketing

If you subscribe to our emails, we may send marketing communications. You can unsubscribe using the link in any email or by contacting us.

Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. We keep personal information only as long as needed for the purposes in this policy (including legal, accounting, and dispute-resolution requirements), then delete or de-identify it where appropriate.

Access and correction

You may request access to personal information we hold about you and ask us to correct it if it’s inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us at [email protected].

Complaints

If you have a privacy complaint, contact us with details and we’ll respond within a reasonable time. If you’re not satisfied, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

Third-party links

Our website may link to third-party sites. Their privacy practices are governed by their own policies; we’re not responsible for them.

Changes to this policy

We may update this Privacy Policy by publishing a new version on this page. The updated version applies from the “Last updated” date.