Privacy Policy

Business: Routine Lab, operated by an Australian partnership (“Routine Lab”, “we”, “us”, or “our”)
ABN: 19 745 475 127
Business location: Victoria, Australia
Website: routine-lab.com
Contact: privacy@routine-lab.com
Last updated: 1 July 2026

1. About This Policy 

This Privacy Policy explains how Routine Lab collects, uses, stores, and discloses personal information when you:

• visit our website;
• submit a form or join our email list;
• create an account;
• purchase or access a digital product;
• participate in a live program, support space, or community; or
• contact us for support.

 

2. Information We Collect

Depending on how you interact with Routine Lab, we may collect the following information.

Contact and account information

• name;
• email address;
• account identifiers;
• products or services associated with your account; and
• login and access records.

Passwords and authentication credentials are managed through our platform provider. Routine Lab does not have access to your password.

Purchase information

• products or services purchased;
• transaction date and amount;
• payment status;
• order and receipt identifiers;
• billing country or region; and
• refund or cancellation records.

Payment details are processed by our payment providers. Routine Lab does not store your complete payment-card details.

Product and participation information

• product access and progress information;
• form and worksheet submissions made through our platforms;
• support requests and communications;
• community posts, questions, comments, and feedback;
• attendance at live sessions; and
• participation in guided programs or cohorts.

If a live session will be recorded, participants will be informed.

Website and usage information

We may automatically collect information such as:

• IP address;
• browser and device information;
• approximate location;
• pages viewed;
• links or buttons clicked;
• referral URLs;
• traffic-source and UTM information;
• checkout or cart interactions;
• email opens and link clicks; and
• cookie or analytics identifiers.

 

3. How We Collect Information

We may collect personal information:

• directly from you when you submit a form, purchase, create an account, participate in a program, or contact us;
• automatically through cookies, analytics, website logs, and similar technologies; and
• from service providers involved in hosting, checkout, payment processing, product delivery, email, and customer support.

 

4. How We Use Information

We use personal information to:

• process purchases and provide receipts;
• create and manage customer accounts;
• deliver digital products and scheduled services;
• manage live cohorts, support spaces, and communities;
• provide customer support and resolve access problems;
• send administrative messages, reminders, and service notices;
• operate, secure, maintain, and improve our website and Offers;
• understand website, checkout, and product usage;
• prevent fraud, misuse, and security incidents;
• comply with legal, tax, accounting, and regulatory obligations; and
• send marketing communications where you have consented or where otherwise permitted by law.

We may also use aggregated or de-identified information for analysis, product development, and business planning.

 

5. Marketing Communications

When you subscribe or otherwise consent to receive marketing communications, we may send you information about Routine Lab products, programs, content, and updates.

You can unsubscribe at any time using the unsubscribe link included in a marketing email or by contacting [email protected].

Unsubscribing from marketing does not prevent us from sending necessary administrative communications concerning an existing purchase, account, or scheduled service.

Purchasing a product does not automatically mean that you have agreed to receive unrelated marketing communications.

 

6. Cookies and Analytics

Routine Lab and its service providers may use cookies and similar technologies to:

• operate website and account features;
• remember preferences and login status;
• maintain security;
• measure website performance;
• understand visitor behaviour;
• identify traffic sources;
• evaluate conversions; and
• improve our website and Offers.

We may use Kajabi’s built-in reporting and may later use additional analytics or advertising tools.

Where required, cookie controls or consent tools may allow you to accept or reject certain non-essential cookies. You may also be able to control cookies through your browser settings.

Disabling cookies may affect some website, checkout, account, or product features.

 

7. Service Providers and Disclosure

We may disclose personal information to service providers that help us operate Routine Lab, including providers of:

• website hosting and customer accounts;
• digital-product delivery;
• checkout and payment processing;
• email communications;
• live video calls;
• communities and support spaces;
• analytics and performance measurement;
• fraud prevention and security;
• accounting, legal, or professional services.

Kajabi is currently used to operate substantial parts of our website, accounts, checkout, email, and product-delivery infrastructure.

We may also disclose information:

• where required by law or a lawful request;
• to investigate fraud, misuse, or security incidents;
• to protect our rights, customers, or systems; or
• as part of a business restructure, sale, or transfer, subject to appropriate privacy protections.

We do not sell customer lists or personal information for monetary payment.

 

8. International Processing

Routine Lab is based in Australia, but some service providers may store or process information in other countries.

Privacy and data-protection laws in those countries may differ from Australian law. We take reasonable steps to use established service providers and require information to be handled only for legitimate business purposes.

 

9. Sensitive Information

Routine Lab does not intentionally request sensitive medical, health, financial, or identity information beyond what is reasonably necessary to process a purchase or respond to a specific request.

Do not submit unnecessary sensitive or confidential information through forms, support messages, communities, or live programs.

If you voluntarily provide sensitive information, we will handle it only as reasonably necessary to respond, operate the relevant service, or meet legal obligations.

 

10. Data Security and Retention

We take reasonable administrative and technical steps to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

No online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• provide products and services;
• maintain business and transaction records;
• resolve disputes;
• prevent fraud;
• meet tax, accounting, and legal requirements; and
• enforce our agreements.

Information that is no longer required may be deleted, anonymised, or securely retained where required by law.

 

11. Access, Correction, and Deletion

You may contact us to request:

• access to personal information we hold about you;
• correction of inaccurate or incomplete information;
• deletion of information where applicable;
• withdrawal of marketing consent; or
• information about how your personal information has been handled.

We may need to verify your identity before completing a request.

Some information may need to be retained for legal, accounting, fraud-prevention, contractual, or dispute-resolution purposes.

Depending on where you live, you may have additional rights under applicable privacy or data-protection laws.

 

12. Children

Routine Lab’s website, products, and services are intended for adults.

We do not knowingly collect personal information from children without appropriate authorisation. Contact us if you believe a child has provided personal information without proper consent.

 

13. Third-Party Links

Our website or products may contain links to third-party websites or services.

Those third parties operate under their own privacy policies and practices. Routine Lab is not responsible for how an external website or provider handles information after you leave our platforms.

 

14. Privacy Questions and Complaints

For privacy questions, requests, or complaints, contact:

[email protected]

Include enough information for us to understand and investigate the matter. We will respond within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

 

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, services, technology, or legal obligations.

The current version will be published on this page with an updated “Last updated” date.